Policies
Payment
We accept the following:
Checks (US funds only)
Money Orders (US funds only)
Wire Transfers (US funds only, call for
instructions)
Traveler's Cheques
Foreign Bank drafts (in US funds only)
Please allow up to 12 days for domestic checks to clear and up to 6
weeks for checks drawn on non-US banks.
Charge Cards:
MasterCard
Visa
American Express/Optima
(Credit cards must be in the name of the buyer. We reserve the right
to refuse credit card payment for phone or e-mail purchases)
Returns
Lovett Inn Fine Art Gallery is concerned that each client is fully
satisfied with his or her purchase. If you are unhappy with your
purchase within 7 days of receipt you may return it for a full refund.
But you must follow these instructions carefully:
Within 7 days:
Please call us first within seven days.
- Return the art in original packing
container.
- Ship prepaid air freight, insured for full
value.
- Your payment will be refunded by the same
means you paid, MINUS SHIPPING CHARGES.
- If the work arrives damaged, you will be
responsible for collecting the insurance. Please contact us for help
if you are not comfortable shipping art.
After 7 days:
Call us, we will accept most items for store credit. Or resell the
work for you.
Special Order Returns:
We can not refund payment for items specially ordered. We may offer
store credit; but that depends on the item ordered. We will do
everything possible to resell the work for you, but we can not
guarantee this. Special orders should be placed with this in mind.
Shipping
We ship by the safest means possible. Within the US this is usually
Fed Ex or UPS air or similar air carrier. The art is packed
appropriately for transport. Your work is fully insured in
transit to you.
Shipping Charges:
We do not make money on shipping and attempt to find the least
expensive safe way to you. You may have the work shipped collect, if
you prefer. We can not give an exact shipping charge here. The price
of shipping may have little relevance to the value of the art. A small
expensive painting may be much cheaper to ship than a large poster
framed in glass. To give the buyer a clue to charges, we have included
some examples.
Framed Leibovitz photo: $50 within the US,
$125 to Australia (Fed Ex)
40 x 50 inch oil on canvas: $150 within the US, $250 to Europe
(includes crate)
20 x 30 inch pastel with glass: $150 within the US, $250 to Europe
(includes crate)
Bronze sculpture, 150 lbs $250 up depending on distance.
Books $10 to $50, depending on speed, distance and weight.
Crating for extra fragile art is additional.
Authenticity
We guarantee each work sold to be as described. When available,
catalogue references are included with the work. Works with
certification by foundations will have this paper work included with
the art (for example, Keith Haring works often have letters of
authenticity by the Haring Estate). For original prints, the printing
information will be included. This includes how many known
impressions, when printed, signed, paper size, etc. (this is referred
to as "tirage").
We will provide a letter of authenticity at
your request.
Condition:
Unless stated, each work is in excellent condition. If appropriate, a
condition report by a qualified conservator can be included.
Signed:
Works signed by the artist are stated as such. If stamped signed or
signed by the estate this will be disclosed. For example, later works
by Picasso, Warhol and Haring were stamped signed by their estates.
This is well documented and we will supply any appropriate
information.
Framing:
We use only the finest quality materials in our framing. However, no
frame can protect against direct sunlight. Some conditions such as
high humidity and mold can cause damage despite the quality of
framing. Therefore we can not warrant against future damage.
Insurance:
All works are fully insured while in transit to you.
Damage:
If the outside container shows damage:
- Do not panic, the art is most likely fine
inside.
- Try to open it in the drivers presence, if
not at least note the damage when signing for it.
- If possible, photograph the outside of the
container
- If the art is undamaged, worry no more and
hang it on the wall.
- If the art is damaged, call us
immediately.
- Keep all packing materials.
- Do not handle the art unnecessarily, as
this could exaggerate the damage.
- We will contact you on how to proceed.
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